Shipping Policy

We strive to dispatch all orders within 2–4 business days from Germany.

Orders placed on Fridays are typically shipped on the following Monday or Tuesday.

⏳ Please note: German public holidays are not included in this timeframe.

During sale periods or high-volume times, processing may take slightly longer.

 

 


Estimated Delivery Times

 

  • Germany & EU: approximately 2–6 business days
  • International destinations: delivery time may vary depending on local customs procedures and destination country.

 

These timeframes are general estimates and not guaranteed.

Delays caused by customs, courier service, or force majeure are beyond our control.


 

Tracking & Shipping Responsibility


Once your order has been shipped, you will receive an email with a tracking link.

  • It is the customer’s responsibility to monitor the shipment using the provided tracking number.
  • Lymeria Jewellery is not liable for delays or issues caused by:
    • the shipping carrier
    • customs clearance
    • local delivery services
    • force majeure (e.g. weather, strikes)

For delivery updates, we recommend contacting your local postal provider directly.

Incorrect Address, Customs Fees & Cancellation After Dispatch

 

If an order is returned to us due to any of the following reasons:

  • Incorrect or incomplete shipping address
  • Failure to pay required customs or import duties
  • Cancellation request after dispatch

…then we will issue a partial refund:

The original shipping fee paid to the carrier will be deducted from the refund.

Refunds will only be processed once the returned package is received by us in original condition.

 

By placing an order with Lymeria Jewellery, you confirm your acceptance of these shipping terms.